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Oracle - Help Desk Specialist - Japanese

2011-11-15 | 4ec2521199e5d

 

Change is good. This change is even better.
 
If you feel like you’ve hit the ceiling of your current job, join the company whose potential is virtually limitless. Oracle is the global leader in advanced business software, hardware and middleware solutions. In fact, we help drive the success of all cutting edge companies. If you’re a highly ambitious sales professional looking for more from your career, we’d like to help drive your success too.
 
Summary of Position:
 
Provide Support to end users of IRT clinical trials
 
Responsibilities:
  • Provide first line response for users requiring assistance with IRT related issues and problems
  • Respond to requests for technical assistance by phone, email and/or using a help desk management system
  • Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
  • Knowledge of the ITIL methodology, change management processes and risk management processes.
  • Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
  • Update daily status reports and shift handover reports.
  • Act as a liaison between customers and technical escalation teams.
  • Provide a single view to the organization for information technology related problems.
  • Ensure ownership of issues as per the SLA
Skills, Knowledge & Experience
  • Experience supporting Biopharmaceutical/clinical based organizations ( desirable)
  • Exposure to SQL scripting
  • Word processing and spreadsheet applications (e.g. MS Office’s Word, Excel, PowerPoint etc)
  • Common IT applications and common hardware knowledge
  • Customer Service Skills
  • Excellent Communication, written and verbal
  • Telephone confidence
  • Organizational Skills
  • Ability to conduct research into a wide range of computing issues
  • Ability to absorb and retain information quickly
Qualifications & Certifications
  • Ideally a graduate with at least one year experience in a Helpdesk environment
  • At least one fluently spoken European language
Key Competencies
  • Customer Service
  • Planning & organizing
  • Problem Solving
  • Time management
  • Good interpersonal skills with a focus on rapport-building, listening and questioning abilities.
Language Required
  • Japanese
  • English
Working shifts:
  • Night shift (11.30-7:00)
To apply please send a copy of your CV in English mailto:RIANA.KREMENOVA@ORACLE.COM
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